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Organizational Behavior Study Guide: Quality & Performance - Prof. Lawrence Erwin, Study notes of Organization Behaviour

Athens State UniversityOrganization Behaviour
Prof. Lawrence Erwin

This study guide provides an overview of chapter 2 in the psha 375: organizational behavior course. Topics covered include total quality management, continuous improvement, the 'upside down pyramid' view of organizations, high performance organizations, and intellectual capital. Students will gain a solid understanding of these concepts and their importance in organizational success.

Typology: Study notes

2010/2011

Uploaded on 08/30/2011

meganchandler
meganchandler 🇺🇸

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PSHA 375: Organizational Behavior
Study Guide for Chapter 2
1. What is total quality management?
2. What is continuous improvement, and what are its two associated
questions?
3. Understand the "upside down pyramid" view of organizations and
management
4. What is a "high performance organization"?
5. What is intellectual capital?
6. Understand the components of high performance organizations.

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Download Organizational Behavior Study Guide: Quality & Performance - Prof. Lawrence Erwin and more Study notes Organization Behaviour in PDF only on Docsity!

PSHA 375: Organizational Behavior Study Guide for Chapter 2

  1. What is total quality management?
  2. What is continuous improvement, and what are its two associated questions?
  3. Understand the "upside down pyramid" view of organizations and management
  4. What is a "high performance organization"?
  5. What is intellectual capital?
  6. Understand the components of high performance organizations.