Six Sigma Yellow Belt CSSYB
What is Six Sigma? - CORRECT ANSWER-A defined and disciplined business
methodology to increase customer satisfaction and profitability by streamlining
operations, improving quality and eliminating defects in every organization-wide
process.
What is Quality? - CORRECT ANSWER-Meeting customer expectations.
What is the Hidden Factory? - CORRECT ANSWER-The set of activities in the process
that result in reduction of quality or efficiency of a business process or
manufacturing department, and is not known to managers or others seeking to
improve the process. Six Sigma focuses on identifying "hidden factory" activities
to eliminate the root-causes.
What are the Process Excellence/Process Documentation points? - CORRECT ANSWER-
Helps the project team to define, measure and control the business processes. Six
Sigma and Lean tools are used for both Process Excellence and Process
Documentation.
Process Excellence and Process Documentation ensures:
Standardization across different processes in the same organization/department.
Allows business continuity in case of non-availability of Key Subject Matter
Experts (SME's).
Helps to understand the current state of the process and also to measure the
performance of the future state of the project.
What does Six Sigma stand for? - CORRECT ANSWER-6 standard deviations (6σ)
between average and acceptable limits.
