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What is Project Quality?
the degree to which a set of inherent characteristics fulfills requirements" Quality is the ongoing process of building and sustaining relationships by assessing, anticipating, and fulfilling stated and implied needs" TERM 2
Who is responsible for the quality of projects?
DEFINITION 2 project managers TERM 3
What does quality project management
do?
DEFINITION 3 ensures that the project will satisfy its stated or implied needs TERM 4
3 step project quality management
DEFINITION 4 quality planning- identifying which quality standards are relevant quality assurance- periodically evaluating overall project performance quality control- monitoring specific project results TERM 5
Quality Planning
DEFINITION 5 implies the ability to anticipate situations and prepare actions to bring about the desired outcome
Prevent defects by:
selecting proper materials training people in quality using a process that ensures approprate outcome use metrics and checklists TERM 7
Quality metrics
DEFINITION 7 measure performance in certain areas and compare them overtime or with other organizations metric is a standard of measurement TERM 8
Checklist
DEFINITION 8 a list of items to be noted or consulted a single project can have many different checklists TERM 9
Quality Assurance (QA)
DEFINITION 9 all activities related to satisfying the relevant quality standards continuous quality improvement TERM 10
Benchmarking
DEFINITION 10 Benchmarking is comparing one's business processes and performance metrics to industry bests and best practices from other companies.
Modern Quality Management
prefers prevention to inspection requires customer satisfaction recognizes mgmt responsibility for quality TERM 17
Quality Experts - Deming - -
Taguchi-
DEFINITION 17 deming- rebulit japan and was famous for samoling techniquestaguchi- developed methods for robust design
