Effective Communication: Applying the 7 Cs for Clear and Considerate Messages, Study Guides, Projects, Research of Communication

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PRINCIPLES OF EFFECTIVE

COMMUNICATIONCOMMUNICATION

PRINCIPLES OF EFFECTIVE

COMMUNICATION

7 Cs FOR EFFECTIVE COMMUNICATION

1. Correctness2. Clarity 3. Conciseness4. Completeness5. Consideration6. Concreteness7. Courtesy

Check list for five Ws & one H for

completeness

Who

What

When

When

Where

Why and

How

2. CONCIESNESS

It means wordiness- communicating whatyou want to convey in least possible words.

FEATURES

Highlight the main message

Avoid using excessive and needless words

Message becomes appealing andcomprehensible to the audience

Message is non- repetitive in nature

3. CONSIDERATION

Implies “Stepping into the shoes of others”

Take note of audience's view points ,background, mind-set, education level

Envisage your audience their requirement,

Envisage your audience their requirement, emotions and problems

Do not hurt self respect and emotions ofaudience

Modify your words to suit the audience'sneeds

FEATURES

Emphasize on “You” approach showoptimism towards your audience

Empathize and exhibit interests inaudience to stimuli in positive reactions

4. CONCRETNESS4. CONCRETNESS

Be particular and clear rather than fuzzyand general

It strengthens the confidence

Concrete messages are not misinterpreted

CLARITY

Clarity emphasize a good specific message or goal at time, rather than trying to achievetoo much at once.

FEATURES

It makes understanding clear

Clarity of thoughts and ideas enhances themeaning

EXAMPLE : use simple wordsSubsequent = Later

Accede =

Agree

Endeavour =

Try

Disclose = Show

6. COURTESY

Shows sender’s expression and respect to

the receiver

The sender of the message should besincerely, polite, Judicious, reflection andenthusiasm

FEATURES

Taking into consideration both view pointsand feelings of the receiver

Courteous message is positive and focused atthe audience

THE RIGHT FORM OF LANGUAGE

ACCURACY AND ACCEPTABLE WORKS

Select the right level of language for

communication either formal or informal

Realize that formal language is most oftenused in business communication

Apply the principle of communication toyour writing

OVERCOME BARRIERS OF EFFECTIVE

COMMUNICATION

CLARIFY IDEAS BEFORE COMMUNICA

TION

Communication should be very clear in hisCommunication should be very clear in his mind about what he wants to say. He shouldknow the objective of his message andthereafter he should arrange his thoughts inproper order.

Its main advantage will be that all those people

who are consulted at the time of preparing thecommunication plan will contribute to thesuccess of the communication system.

BE AWARE OF LANGUAGE, TIME AND CONTENT OF MESSAGECONTENT OF MESSAGE

The sender should take care of the fact that the

message should be framed in clear andbeautiful language. The tone of the messageshould not ignore the feeling of the receiver.

CONVEY THINGS OF HELP AND VALUE TOTHE LISTENER

The subject matter of the message should be

helpful to the receiver. The need and interactof the receiver should specially be kept inmind.

EASY PROPER FEEDBACK

The purpose of feedback is to find out whether the receiver has properly understand themeaning of the information received.

BE A GOOD LISTENER

It is the essence of communication that

both the sender and receiver should begood listener. Both should listen to the each others point of view with attention,each others point of view with attention, patience and positive attitudes.

THANKS FOR LISTENING-