PSHA 375: Organizational Behavior
Study Guide for Chapter 1
1. Define organizational behavior
2. What is workforce diversity?
3. Understand the glass ceiling effect
4. In the section "scientific foundations of organizational behavior",
understands the four foundations of OB that are discussed
5. What are the five research methods in organizational behavior?
6. What is an organization? (formal definition)
7. Understand the relationships between core purpose, mission, and
strategy.
8. Understand the view of organizations as open systems, and the
components of such a system. (see figure 1.3 in addition to the discussion)
9. Understand the five components within the description of the nature
of managerial work.
10. What are the two key results of the efforts of an effective manager?
11. What are the four functions of management?
12. Are these functions ever performed simultaneously?
13. Be familiar with Mintzberg's three categories of managerial roles
14. What is a skill?
15. Carefully read the section on Katz's three categories of essential
managerial skills.
16. Understand the four ways of thinking about ethical behavior discussed
by our text.
17. What is an ethical dilemma?
18. Define organizational social responsibility and whistleblower.
19. Understand quality of worklife and McGregor's theory x and theory y.
20. What is meant by work-life balance?
