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McDonald's Restaurant Operations: A Blueprint, Summaries of Nanotechnology

RMIT INternational University Vietnam (RMITUV)Nanotechnology

A physical representation of the customer journey and employee roles in a mcdonald's restaurant. It outlines the various stages of the restaurant experience, from entering and ordering to dining and leaving, as well as the behind-the-scenes processes that make it all possible. This includes contact employees, on-stage employees, and back-stage employees' roles in maintenance, preparation, payment, and serving.

What you will learn

  • How does stock management, payment system, and serving trays contribute to the restaurant's operations?
  • What roles do contact employees, on-stage employees, and back-stage employees play in a McDonald's restaurant?
  • What are the different stages of the customer journey in a McDonald's restaurant?

Typology: Summaries

2020/2021

Uploaded on 11/27/2022

han-nguyen-ngoc-mai
han-nguyen-ngoc-mai 🇻🇳

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bg1
PHYSICALPHYSICAL
EVIDENCEEVIDENCE Parking lot
CUSTOMER CUSTOMER
ACTIONSACTIONS
Enter into
restaurant
Decide what
to order
Place the
order Pay Wait for
the food
Pick up
the food
Dine in
restaurant
Leave
restaurant Clean up
ON-STAGE ON-STAGE
EMPLOYEEEMPLOYEE
CONTACTCONTA CT
Maintenace
(clear trays,
tables, etc..)
Greet
customers
Take food
order
Receive
payment
Arrange order
and serve
Maintenance
(clear trays,
tables, etc..)
BACK-STAGE BACK-STAGE
EMPLOYEEEMPLOYEE
CONTACTCONTA CT
Receive order
(display in vegetables/ non
vegetables section)
1. Burgers
Veg/ Non-veg
2. Fries, Nuggets
Veg/ Non-veg
3. Beverages
or ice-creams
SUPPORTSUPPOR T
PROCESSESPROCESSES
Stock
management
Prepare
materials
Payment
system
Serving trays Menu Tables
settings
Employee
Uniform Trashcans Music and
lightning Trashcans
Line of interaction
Line of visibility
Line of internal interaction
Blueprint of Blueprint of McDonald'sMcDonald's

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PHYSICALPHYSICAL

EVIDENCE EVIDENCE Parking lot CUSTOMERCUSTOMER ACTIONSACTIONS Enter into restaurant Decide what to order Place the order Pay^ Wait for the food Pick up the food Dine in restaurant Leave restaurant Clean up ON-STAGEON-STAGE EMPLOYEEEMPLOYEE CONTACTCONTACT Maintenace (clear trays, tables, etc..) Greet customers Take food order Receive payment Arrange order and serve Maintenance (clear trays, tables, etc..) BACK-STAGE BACK-STAGE EMPLOYEEEMPLOYEE CONTACTCONTACT Receive order (display in vegetables/ non vegetables section)

  1. Burgers Veg/ Non-veg
  2. Fries, Nuggets Veg/ Non-veg
  3. Beverages or ice-creams SUPPORTSUPPORT PROCESSESPROCESSES Stock management Prepare materials Payment system Serving trays Menu (^) settingsTables^ Employee Uniform Trashcans Music and lightning Trashcans Line of interaction Line of visibility Line of internal interaction

Blueprint ofBlueprint of McDonald'sMcDonald's