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C202 - Managing Human Capital
Questions with Accurate Answers
A boss is making unwelcome sexual advances and inappropriate requests for favors to several employees. Which type of harassment is this? a) hostile environment harassment b) retaliation c) preferential treatment d) quid pro quo harassment correct answer d) quid pro quo harassment Unwanted verbal or physical conduct of a sexual nature A company's _____________ can influence how the company interacts with its employees, which then affects how it decides to manage the movement of people into, within, and out of the company. a) business strategy b) financial plan c) marketing strategy d) sales plan correct answer a) business strategy A high-performing employee resigns after requesting a modest pay increase and being told that raises are only considered annually, at performance appraisal time. This is an example of a) involuntary turnover b) functional turnover c) unavoidable turnover
d) dysfunctional turnover correct answer d) dysfunctional turnover A hiring manager wants to ask a question or two that will reveal the candidate's motivation. Which of these would NOT be a good motivation question? a) "What rewards mean the most to you?" b) "How would you measure success?" c) "What kinds of projects excite you?" d) "What is an example of a difficult problem you faced and solved?" correct answer d) "What is an example of a difficult problem you faced and solved?" A job candidate was born in Houston, Texas, speaks English and Spanish, and is 42 years old. He was not hired for a position for which he was qualified. Which protected class is most likely relevant if he files a discrimination claim? a) age b) race c) national origin d) ethnicity correct answer a) age A manager abruptly fires anyone who is not dressed in business casual attire per company policy. What has the manager done? a) broken the law b) practiced rational employment c) not broke the law d) practiced distributive fairness correct answer c) not broke then law A manger believes that all Asians are high performers. Which kind of bias is this?
d) ethnicity correct answer c) gender An employer who decides to give every employee a two-week vacation each year has created a a) psychological contract b) procedure c) rule d) policy correct answer d) policy An employer who provides a greater 401(k) match, financial planning seminars, and long-term care insurance is trying to achieve which goal? a) increasing retirement security b) decreasing employee stress c) improving employee skills d) decreasing healthcare claims correct answer a) increasing retirement security Ari is developing a new compensation plan for his software company. It is important to make sure that the compensation system's rewards are strongly tied to organizational objectives because people tend to a) repeat what is measured and rewarded b) guess what they think management wants done c) produce what is convenient d) avoid doing unpleasant tasks correct answer a) repeat what is measured and rewarded
Comparing patient satisfaction surveys before and after healthcare worker training is a ___________- level measure of training effectiveness. a) behavior b) learning c) reaction d) results correct answer d) results Eliminating which benefit would violate employees' rights? a) insurance for workplace equipment b) life insurance coverage c) short-term disability coverage d) insurance for work-related injuries correct answer d) insurance for work- related injuries Employee performance goals should be characterized as a) easy and specific b) easy and broad c) challenging and specific d) challenging and broad correct answer c) challenging and specific Executive Order 11246 requires employers receiving federal contracts to take initiative to integrate their workforces. This is an example of a) recruitment b) affirmative action c) bona fide occupational qualification
If a company is trying to decrease voluntary turnover, which situation are they trying to prevent? a) Per progressive discipline, an employee is terminated for violating policy. b) Several positions are eliminated due to restructuring. c) An employee is fired after failing to complete a performance improvement plan. d) An employee resigns to accept a better-paying job. correct answer d) An employee resigns to accept a better-paying job. If an employee believes she was not given a fair chance at a promotion because the hiring manager had an implicit favorite, which type of fairness is involved? a) procedural fairness b) distributive fairness c) interactional fairness d) equitable fairness correct answer a) procedural fairness If the goal is to enhance organizational culture, which characteristic should be the focus when evaluating applicants? a) skills relevant to the position b) years of work experience c) integrity, values, and ethics d) relationships with current employees correct answer c) integrity, values, and ethics In unionized organizations, the most important factor in determining layoffs is
a) performance and ability b) union membership c) seniority d) compensation correct answer c) seniority Inclusion and employee engagement are at least two organizational factors positively impacted by which practice? a) giving employees little authority to make decisions on tasks b) providing employees with limited feedback on work c) allowing employees to use their unique skills and abilities d) decreasing opportunities for promotion correct answer c) allowing employees to use their unique skills and abilities JB Industrial is preparing for a merger this year. A key HR activity will be a) identifying new suppliers and marketing opportunities b) determining the likelihood of financial success of the combined company c) establishing the business strategy for the combined company d) focusing on talent planning and retention efforts correct answer d) focusing on talent planning and retention efforts Managing aspects of the org's structure to accomplish goals is called a) organizational design b) organizational change c) formalization d) centralization correct answer a) organizational design
PA How can goal setting boost employee performance? a) By clarifying job requirements and rules b) By focusing attention on specific objectives c) By explaining the reasons behind an initiative d) By guaranteeing a positive outcome for stakeholders correct answer b) By focusing attention on specific objectives PA How can human resource managers use performance metrics to benefit their organizations? a) They can use metrics that reveal weakness in a critical division to influence staffing plans. b) They can use metrics that measure trivial aspects of performance to set a tone of high expectations. c) They can use metrics that focus on positive results to create a sense of dissatisfaction among employees. d) They can use metrics that are reported to suppliers and vendors to increase operational transparency. correct answer a) They can use metrics that reveal weakness in a critical division to influence staffing plans. PA What are two retention strategies for reducing voluntary turnover?Choose 2 answers a) Quality leadership b) Flexible work c) Performance evaluation d) Raising work standards correct answer a) Quality leadership b) Flexible work
PA What are two uses of a job analysis? a) Establishing job requirements and designing job-based safety equipment b) Creating a job's standard operating procedures and establishing succession plans c) Developing a recruiting plan and designing a compensation plan for a particular job d) Producing job performance objectives and determining appropriate efficiency benchmarks correct answer c) Developing a recruiting plan and designing a compensation plan for a particular job PA What is an example of workforce redeployment? a) A firm laying off employees when closing a key plant facility b) A production firm assigning a group of employees to the marketing department for ease of payroll c) A firm assigning a Java IT expert to a new client requesting a Java IT engineer d) Moving an employee to a new location to satisfy the employee's family needs correct answer c) A firm assigning a Java IT expert to a new client requesting a Java IT engineer PA What is the main goal of organizational policies? a) To describe how to perform a job function b) To define actionable steps that employees are required to take to complete a task c) To establish unwritten rules and expectations d) To set guidelines that direct employee actions for achieving long-term goals correct answer d) To set guidelines that direct employee actions for achieving long-term goals
a) Assessing training needs b) Designing training systems c) Evaluating training outcomes d) Developing training objectives correct answer b) Designing training systems PA Which type of a benefit are domestic partner benefits? a) Mandatory b) Customary c) Optional d) Special correct answer c) Optional PA Which type of compensation can developmental opportunities be considered? a) Direct financial compensation b) Nonfinancial compensation c) Incentive pay d) Indirect financial compensation correct answer b) Nonfinancial compensation PA Which type of strike is used in response to an employer violating employment laws? a) Economic strike b) Jurisdictional strike c) Unfair labor practice strike d) Recognition strike correct answer c) Unfair labor practice strike PA Which type of training includes both role-playing and action learning?
a) Virtual training b) Classroom training c) On-the-job training d) Experiential training correct answer d) Experiential training Processes facilitate consistency and quality work within the org structure, and this structure is supported through the proper use of a) goals, feedback, and rewards b) handbooks, diagrams, and charts c) job enrichment, enlargement, and rotation d) policies, procedures, and rules correct answer d) policies, procedures, and rules STUDY A company-wide competition has been announced to reward the store manager with the highest dollar sales with a paid vacation to a luxury resort. This kind of pay-for-performance plan will probably a) encourage cooperation among hourly store employees b) encourage teamwork among the store managers across the city c) increase morale of store managers in historically low-performing locations d) help retain store managers who feel they have a chance to win the reward correct answer STUDY A department manager's budget is being cut. She is trying to decide between not awarding holiday bonuses to any of her 30 employees or, instead, terminating five part-time employees. Which ethical standard could be applied in this situation? a) common good
c) job enrichment d) job rotation correct answer a) job analysis STUDY Although the same qualifications exist for all employees applying for an elementary school teacher position, Stephen thinks men might be experiencing this type of unfair discrimination. a) adverse impact b) disparate treatment c) diverse impact d) adverse effect correct answer a) adverse impact STUDY An employee complains to her boss that there are few career growth opportunities at her company and when she finishes her graduate degree, she will have to go work somewhere else. Which strategy should the company consider to retain employees? a) replacement planning b) workforce redeployment c) succession management d) at-will employment correct answer c) succession management STUDY An employee who feels pressured and doesn't know if he can continue to do his job is probably experiencing correct answer dysfunctional stress STUDY As managers review performance information, it's best to keep in mind that coworkers tend to rate each other more honestly when ratings are used for which purpose? a) pay
b) development c) promotion d) discipline correct answer b) development STUDY As the owner of a small clothing shop, Kim believes affirmative action requires her to employ people from minoritized groups. Three people apply for a clerk position, and Kim selects a female who she assumes is Native American solely because of her skin color. Kim's belief is an example of a) ignorance b) a stereotype c) a perception of loss d) prejudice correct answer a) ignorance STUDY In recent decades, employers have likely curbed workers from joining unions by directing greater attention to the strength and persuasiveness of which relational dynamic? a) collective bargaining agreements b) employee resource groups c) onboarding and socialization d) psychological contracts correct answer d) psychological contracts STUDY Purposefully withholding the information needed to complete work assignments on time could be characterized as a) disparate treatment b) workplace violence c) bullying
STUDY Which error involves a manager failing to measure an employee's performance against established standards? a) contrast effect b) recency effect c) halo effect d) horns effect correct answer a) contrast effect STUDY Which law or order is synonymous with affirmative action and requires federal contractors to set goals for hiring minorities and females? a) the Fair Labor Standards Act of 1938 b) Executive Order 11246 c) the Genetic Information Nondiscrimination Act of 2008 d) the Title VII of the Civil Rights Act of 1964 correct answer b) Executive Order 11246 STUDY Which of these is a direct cost of voluntary turnover? a) employee morale b) increased workload c) salary increases d) reassigning responsibilities correct answer STUDY Which of these is NOT considered a sensory modality? a) auditory b) tactile c) experiential
d) kinesthetic correct answer c) experiential STUDY Which statement is true? a) The Taft-Hartley Act prohibited secondary boycotts and closed shops. b) OSHA regulations only apply to employers with ten or more employees. c) Exchanging money with the public has no bearing on workplace violence. d) Employment-at-will means anybody can be fired at any time for any reason. correct answer a) The Taft-Hartley Act prohibited secondary boycotts and closed shops STUDY Which term best describes training that can help learners identify the most effective ways of working with people from a particular culture or country? a) culture-specific cross-cultural training b) global awareness training c) general cross-cultural training d) diversity-centered training correct answer a) culture-specific cross-cultural training Succession management helps ensure key organizational roles have potentail candidates available. Advantages to such proactive planning include all of the following except a) reduced risk of discrimnatory practices b) continuity of leadership c) prevention of transition problems d) reduced incidents of premature promotion correct answer a) reduced risk of discrimnatory practices
