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C202 Managing Human Capital Ch1-
Questions with Accurate Answers
ability correct answer a stable and enduring capability to perform a variety of tasks (verbal or mechanical ability) action plans correct answer a strategy for proactively addressing an expected talent shortage or surplus adverse impact correct answer an employment practice has a disproportionate effect on a protected group regardless of its intent affirmative action correct answer proactive efforts to eliminate discrimination and its past effects affirmative action plan correct answer describes in detail the actions to be taken, procedures to be followed and standards to be met when establishing an affirmative action program age discrimination in employment act of 1967 correct answer protects people age 40 and older americans with disabilities act of 1990 correct answer prohibits discrimination of a qualified individual with or perceieved as having a disability
autonomy correct answer the degree to which the job gives the worker freedom, discretion and independence is scheduling the work and determining how to do the work bona fide occupational qualification correct answer characteristic that is essential to the successful performance of a relevant job function bottom-up judgmental forecasting correct answer starts with lower-level managers' estimates of the firm's future talent needs. business process reengineering correct answer a more radical rethinking and redesign of business processes to achieve large improvements in speed, service, cost or quality business strategy correct answer defines how a firm will compete in its marketplace business strategy correct answer how an organization will compete in a particular market centralized correct answer concentrate power and decision making authority at higher levels of the organization COBRA of 1986 correct answer employers with group health plans and 20 or more employees in the prior year must offer continued health and dental coverage to terminated employees for a period of time
core values correct answer the enduring beliefs and principles that guide an organization's decisions and goals corporate social responsibility correct answer businesses showing concern for common good and valuing human dignity Critical Incidents Technique correct answer Job Analysis Method: Job experts describe episodes of good, average and poor performance cross-training correct answer training employees in more than one job or in multiple skills to enable them to do different jobs desirable criteria correct answer job holder characteristics that may enhance job success but are not essential to adequate job performance direct financial compensation correct answer compensation received in the form of salary, wages, commissions, stock options or bonuses disparate treatment correct answer intentional discrimination based on a person's protected characteristic division of labor correct answer the degree to which employees specialize Employee Handbooks correct answer print of online materials that document the organization's HRM policies and procedures
entrepreneurial, bureaucratic, consensual, competitive correct answer four types of organizational culture equal employment opportunity correct answer a firm's employment practices,must be designed and used in a manner that treats employees and applicants consistently regardless of their protected characteristics such as sex and race equal pay act of 1963 correct answer prohibits wage discrimination on the basis of sex essential criteria correct answer job holder characteristics that are vital to job performance ethics correct answer the standards of moral behavior that define socially accepted behaviors that right as opposed to wrong extrinsic reward correct answer reward with monetary value fair discrimination correct answer when only objective, merit based and job related characteristics are used to determine employment related decisions fair labor standards act of 1938 correct answer establishes both a national minimum wage and overtime rules fairness correct answer Which ethical standard: debate over the appropriateness of CEO salaries and bonuses that are hundreds of times larger than the pay of the average employee.
global mindset correct answer a set of individual attributes that enable you to influence individuals, groups and organizations from diverse socio/cultural/institutional systems hierarchy correct answer the degree to which some employees have formal authority over others high performance work systems (HPWS) correct answer high involvement or high commitment organizations horizontal correct answer Job enlargement is _________ job expansion. hostile environment harassment correct answer unwanted verbal or physical conduct of a sexual nature creates a hostile, intimidating or otherwise offensive working environment human resource management correct answer the organizational function responsible for attracting, hiring, developing, rewarding and retaining talent human resource planning correct answer aligning the organization's human resources to effectively and efficiently accomplish the organization's strategic goals human resource strategy correct answer links the entire human resource function with the firm's business strategy
immigration reform and control act of 1986 correct answer employers with at least 4 employees must verify the employment eligibility of everyone hired inclusion correct answer everyone feels respected and listened to, and everyone contributes to his or her fullest potential independent contractor correct answer an individual or business that provides services to another individual or business that controls or directs only the result of the work indirect financial compensation correct answer all the tangible and financially valued rewards that are not included in direct compensation, including free meals, vacation time and health insurance intrinsic reward correct answer non-monetary reward derived from the work itself job analysis correct answer a systematic process used to identify and describe the important aspects of a job and the characteristics a worker needs to perform the job well Job characteristics model correct answer objective job characteristics including skill variety, task identity, task significance, autonomy and task feedback, lead to job satisfaction from people with a high growth need strength. job description correct answer written descriptions of the duties and responsibilities of the job itself
Leading Economic Index, Consumer Confidence Index, Exchange Rate Trends, Interest Rate Forecasts, Additional sources such as GPD and business inventories correct answer 5 sources for evaluating general economic trends to forecast labor demand: mission correct answer the organization's basic purpose and the scope of its operations national labor relations act of 1935 correct answer prohibits retaliation against employees seeking to unionize negligent hiring correct answer a company is considered responsible for the damaging actions of its employees if it failed to exercise reasonable care in hiring the employee who caused the harm nonfinancial compensation correct answer rewards and incentives given to employees that are not financial in nature including intrinsic rewards received from the job itself or from the work environment omission errors correct answer a lack of written rules omission, remission, commission correct answer three types of systematic errors that orgs make that undermine ethics efforts organizational chart correct answer diagram illustrating the chain of command and reporting relationships in a company
organizational culture correct answer the norms, values, and assumptions of organizational members that guide members' attitudes and behaviors organizational design correct answer selecting and managing aspects of organizational structure to facilitate organizational goal accomplishment organizational structure correct answer the organization's formal system of task, power and reporting relationships Other characteristics correct answer a miscellaneous category for worker characteristics that are not knowledge, skills or abilities including personality traits, values and work styles outsourcing correct answer hiring an external vendor to do work rathe than doing it internally performance culture correct answer focuses on hiring, retaining, developing, motivating and making work assignments based on performance data and results person specification correct answer summarizes the characteristics of someone able to perform the job Position Analysis Questionnaire correct answer a copyrighted, standardized, structured job analysis questionnaire preferential treatment correct answer employment preference given to a member of a protected group
replacement charts correct answer graphically shows current jobholders, possible successors and each successor's readiness to assume the job rights correct answer Which ethical standard: If a supervisor tells an employee to handle a toxic substance without appropriate protective gear rights standard correct answer this ethical action is the one that best respects and protects the moral rights of everyone affected by the action scientific management correct answer breaks work down into its simplest elements and then systematically improves the worker's performance of each element sexual harassment correct answer unwelcome sexual advances, requests for favors and other verbal or physical conduct of a sexual nature shared service center correct answer centralizes routine, transaction-based HRM activities Skill correct answer the ability to use some sort of knowledge in performing a physical task; often refers to psychomotor activities Skill variety correct answer the degree to which the job requires a variety of activities enabling the worker to use different skills and talents span of control correct answer number of people who report directly to him or her.
staffing correct answer the process of planning, acquiring, deploying and retaining employees that enables an organization to meet its talent needs and to execute its business strategy staffing ratios correct answer indexing headcount with a business metric stakeholder perspective correct answer considering the interests and opinions of all people, groups, organizations, or systems that affect or could be affected by the organizations actions stereotype correct answer believing that everyone in a particular group shares certain characteristics or abilities or will behave in the same way strategic planning correct answer process for making decisions about an organization's long-term goals and how they are to be achieved Strategic risk, Operational risk, Financial risk and Compliance risk correct answer Managing human resources strategically helps organizations manage four types of risk: Structured Interview Technique correct answer Job Analysis Method: Job experts supply information about the job and workers that distinguishes superior performance. Structured Questionnaires correct answer Job Analysis Method: Written questionnaires that assess information about worker inputs, work output, job context and job characteristics.
task statements correct answer identify in specific behavioral terms the regular duties and responsibilities of a position title VII of the Civil Rights Act of 1964 correct answer prohibits employment discrimination based on race, color, religion, sex, or national origin top-down judgmental forecasting correct answer relies on the organization's leaders and experience and knowledge of their industry and company to make predictions about the firm's future talent needs. total rewards correct answer the combined intrinsic and extrinsic rewards of a job total rewards correct answer the sum of all of the rewards employees receive in exchange for their time, efforts and performance trend analysis correct answer using past employment patterns to predict a firm's future labor needs Trend analysis, ratio analysis, judgmental forecasting correct answer 3 Techniques used to forecast labor demand unfair discrimination correct answer when employment decisions and actions are not job related, objective or merit-based uniformed services employment and reemployment rights act of 1994 correct answer ensures that members of the uniformed services are entitled to return to their civilian employment after their service
unlawful employment practices correct answer violations of federal, state or local employment laws utilitarian correct answer Which ethical standard: Southwest Airlines cuts all employees' pay rather than laying anyone off utilitarian standard correct answer the ethical action best balances good over harm utilitarian, rights, fairness, common good, virtue correct answer five types of ethical standards vertical correct answer Job enrichment is _________ job expansion. vietnam era veterans readjustment assistance act of 1974 correct answer prohibits discrimination against and requires affirmative action for disabled veterans virtue correct answer Which ethical standard: A company valuing honesty that quickly recalls products that might be defective or dangerous virtue standard correct answer the ethical action is consistent with certain ideal virtues including civility, compassion, benevolence, etc. vision correct answer long-term goals regarding what the organization wants to become and accomplish, describing its image of an ideal future
